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Privacy Policy

PRIVACY AND DATA PROTECTION POLICY

1. General

1.1. VAHFAV takes the privacy of your information very seriously. Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the VAHFAV App.

1.2. By using this App or any services we offer, you are consenting to the collection, use, and disclosure of that information about you in accordance with, and are agreeing to be bound by, this Privacy Policy.

2. Ways that we collect information

2.1. We may collect and process the following information or data (including personal information and information that can be uniquely identified with you) about you:

2.1.1.ID proof, FSSAI License, Shop and establishment licence, Vehicle RC, Driving License, Insurance Policy , pollution , your photo and such other statutory documents and information that may be required from time to time including your name, address(including postcodes), date of birth ,GPS location, images of your vehicle, residence, rooms, kitchen etc and if you are a Car Owner certain information about your Vehicle to register with the App or to access other services provided by us;

2.1.2. Your e-mail address and a password;

2.1.3. You mobile phone number.

2.1.4. A record of any correspondence between you and us;

2.1.5. A record of any communication/ notification you have made through the App or website;

2.1.6. Your replies to any surveys or questionnaires that we may use for research purposes;

2.1.7. Details of accounting or financial transactions including transactions carried out through the App. This may include information such as your credit card, debit card or bank account details, details of Trips(as described in our Conditions) you have booked or offered through the App;

2.1.8. Details of your visits to the App and the resources that you access;

2.1.9. Information we may require from you when you report a problem with the App.

2.1.10. Information about you which we may receive from other sources.

2.2. We only collect such information when you choose to supply it to us. You do not have to supply any personal information to us but you may not be able to take advantage of all the services we offer without doing so.

2.3. Information is also gathered without you actively providing it, through the use of various technologies and methods such as Internet Protocol (IP) addresses and cookies. These methods do not collect or store personal information.

2.4. An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address can only be traced back to your ISP or the large company or organisation that provides your internet access (such as your employer if you are at work).

2.5. We use your IP address to diagnose problems with our server, report aggregate information, and determine the fastest route for your computer to use in connecting to our site, and to administer and improve the site.

3. Use

3.1. We may use this information to:

3.1.1. Ensure that the content of the App is presented in the most effective manner for you and for your mobile phone and customise the App to your preferences;

3.1.2. Assist in making general improvements to the App;

3.1.3. Carry out and administer any obligations arising between you and us;

3.1.4. Allow you to participate in features of the App and other services;

3.1.5. Contact you and notify you about changes to the App or the services we offer (except where you have asked us not to do this);

3.1.6. Analyze how users are making use of the App and for internal marketing and research purposes.

3.2. We will not resell your information to any third party nor use it for any third party marketing.

4. Sharing your information

4.1. We do not disclose any information you provide via the App or Website to any third parties except:

4.1.1. Your mobile number only in the case when you are performing a search action using the vehicle number in the VAHFAV App and thus using the search result to report an Emergency/Accident. Your mobile number is only shared with the people who are assigned under the App Emergency Contact of the vehicle you did report and to the vehicle owner to contact back and know the whereabouts of the incidents you did report through the App.

4.1.2. If we are under a duty to disclose or share your personal data in order to comply with any legal obligation (for example, if required to do so by a court order or for the purposes of prevention of fraud or other crime or upon requisition made by government agencies);

4.1.3. In order to enforce any terms of use that apply to any of the App, or to enforce any other terms and conditions or agreements for our Services that may apply;

4.1.4. We may transfer your personal information to a third party as part of a sale of some or all of our business and assets to any third party or as part of any business restructuring or reorganisation, but we will take steps with the aim of ensuring that your privacy rights continue to be protected;

4.1.5. To protect the rights, property, or safety of VAHFAV, the App’s users, or any other third parties. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

4.1.6 For the purpose of verification by third party service providers of the information contained in the IDs and other documents that may be collected from the Members at the time of registration, claim of vehicle or at any other time during their use of the App as may be required. Third party service providers will process data under VAHFAV’s control and will be bound by the same degree of security and care as VAHFAV’s under this Privacy and Data Protection Policy.

Notwithstanding anything contained herein or the terms & conditions, VAHFAV hereby disclaims any liability arising from the verification of the IDs and other documents by third party service providers including but not limited to its accuracy, reliability, and originality;

4.1.7 For the purpose of maintaining internal quality, training and updating the Members/Users about the Services of VAHFAV.

4.2. Other than as set out above, we shall not disclose any of your personal information unless you give us permission to do so.

5. Cookies

5.1. A cookie is a piece of data stored locally on your computer, mobile and contains information about your activities on the Internet. The information in a cookie does not contain any personally identifiable information you submit to our App or Website.

5.2. On the App, we may use cookies to track users' progress through the App, allowing us to make improvements based on usage data. We may also use cookies if you log in to one of our online services to enable you to remain logged in to that service. A cookie helps you get the best out of the App and helps us to provide you with a more customized service.

5.3. You have the ability to accept or decline cookies.

5.4. By you using the App we assume you are happy for us to use the cookies described above.

5.5. If you choose not to accept the cookies, this will not affect your access to the majority of information available on the App. However, you may not be able to make full use of our online services.

6. Access to and correction of personal information

6.1. We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this App.

6.2. The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. If you wish to see details of any personal information that we hold about you please contact us by way of our contact page.

6.3. We take all appropriate steps to protect your personally identifiable information as you transmit your information from your mobile phone to our App and to protect such information for loss, misuse, and unauthorised access, disclosure, alteration, or destruction. We may use leading technologies and encryption software to safeguard your data, and operate strict security standards to prevent any unauthorized access to it.

6.4. Where you use passwords, usernames, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.

7. Other websites

7.1. This App may contain links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites.

7.2. We cannot be responsible for the privacy policies and practices of sites that are not operated by us, even if you access them via the App. We recommend that you check the policy of each site you visit and contact its owner or operator if you have any concerns or questions.

7.3. In addition, if you came to this App via a third party site, we cannot be responsible for the privacy policies and practices of the owners or operators of that third party site and recommend that you check the policy of that third party site and contact its owner or operator if you have any concerns or questions.

8. Transferring your information outside of India

8.1. As part of the services offered to you through the App, the information you provide to us may be transferred to, and stored at, countries outside of India. By way of example, this may happen if any of our servers are from time to time located in a country outside of India or one of our service providers is located in a country outside of India. We may also share information with other equivalent national bodies, which may be located in countries worldwide. The information provided by you may be transferred to a third party if it is necessary for the performance of any contract between us and the said third party or upon receipt of your consent to data transfer. If we transfer your information outside of India in this way, we will take steps with the aim of ensuring that your privacy rights continue to be protected as outlined in this privacy policy.

8.2. By submitting your personal information to us you agree to the transfer, storing or processing of your information outside India in the manner described above.

9. Notification of changes to our Privacy Policy

We will post details of any changes to our Privacy Policy on the website to help ensure you are always aware of the information we collect, how we use it, and in what circumstances, if any, we share it with other parties.

10. Contact us

If at any time you would like to contact us with your views about our privacy practices, or with any enquiry relating to your personal information, you can do so by way of our contact page.

Terms & Conditions

TERMS AND CONDITIONS

1. General Conditions

1.A Scope and Definitions

This website and application are owned and operated by VAHFAV SERVICES PRIVATE LIMITED. The application allows Vendors to register for various food, accommodation and vehicle related services on subscription basis. The application also allows Customers on registration at free of cost with basic details to avail various food, accommodation and vehicle related services from registered vendors. Information supplied via this application is obtained based on vendor inputs. A vendor is the one who would like to provide service in app and a customer can be any public who would like to utilize the service from registered vendors in app.VAHFAV reserves the right to modify the Conditions at any time. Vendors and Customers hereafter may also be referred by common name as "Users" i.e. the one who uses application or referred as "You", "Your”. Application hereafter may also be referred as "App".VAHFAV may also be referred as “We” or “Us”

1.B Acceptance of Conditions

Every time Users use this application, Users must re-read these Terms and Conditions and agree to be legally bound by them. If Users do not agree to be bound by these Terms, Users should not carry out a food, accomodation, vehicle, people and things check on this application or website and should not attempt to contact via notifications.

All Users agree to comply with the Conditions and accept that their personal data may be processed in accordance with the Privacy Policy.

In using this application, Users agree not to gather, extract, reproduce and/or display any food, accomodation,vehicle, people and things data on or from this App or website for by the use of spiders or other 'screen scraping' software or system used to extract data automatically unless otherwise agreed in writing.

All personal data about Users will be treated in accordance with our Privacy Policy.

In the event that any User fails to comply with any of the Conditions, VAHFAV reserves the right, but not the obligation at its own discretion, to withdraw the User Account in question and suspend or withdraw all Services to that User without notice.

1.C Variation of the Conditions, Site, Application and Service

VAHFAV reserves the right to modify the Conditions at any time. In addition, VAHFAV may var, amend or stop the Services provided through the App, the App functionality and/ or the “look and feel” of the App at any time without notice and without liability to Users.

Any modification to the App, Services or Conditions will take effect as soon as such changes are published on the App.

Users will be deemed to have accepted any varied Conditions in the event that they use any Services offered through the App following publication of the varied Conditions.

2. Use of the Service

2.A User Account and Accuracy of Information

In order to use the Services each User must create a User Account and agree to provide any personal information as and when requested by VAHFAV. In particular, Users will be required to provide their name, email, Id proof, valid mobile, GPS location and other information as per our privacy policy.

Users agree and accept that all of the information they provide to VAHFAV when setting up their User Account and at any other time shall be true, correct, complete and accurate in all respects. Vendors registering for a service should possess all the statutory documents, permissions and licenses required for the service they are registering, should timely renew the same and should submit the same as and when requested by any authorized person of VAHFAV for verification at any point of time.

At any point of time, if it is found or reported that any of the information provided by User is incorrect, VAHFAV reserves the right to withdraw the User Account in question and suspend or withdraw all Services to that User without notice

No Account may be created on behalf of or in order to impersonate another person or with a wrong food, accommodation, vehicle registration which does not belong to actual Vendor.

2.B Contacting Users

By accepting the terms and conditions contained herein, every User hereby agrees and gives consent to VAHFAV to communicate via phone calls, SMS, email, notifications and such other means as VAHFAV may deem fit. Such communications to Users may be recorded through technical support provided by third parties for the purpose of training, quality and for regularly updating the Users about the services of VAHFAV.

3. Indemnity and Release

Users will indemnify and hold harmless VAHFAV, its subsidiaries, affiliates and their respective officers, directors, agents and employees, from any claim or demand related to service, safety or any other, or actions including reasonable attorney's fees, made by any third party or penalty imposed due to or arising out of your breach of these Conditions or any document incorporated by reference, or your violation of any law, rules, regulations or the rights of a third party.

Users release VAHFAV and/or its affiliates and/or any of its officers and representatives from any cost, damage, liability or other consequence of any of the actions/inactions of the Users and specifically waiver any claims or demands that they may have in this behalf under any statute, contract or otherwise.

4. General Terms

4.A Relationship

No arrangement between the Users and VAHFAV shall constitute or be deemed to constitute an agency, partnership, joint venture or the like between the Users and VAHFAV.

4.B Suspension or Withdrawal of Site Access

In the event of non-compliance on your part with any of the Conditions, you acknowledge and accept that VAHFAV can at any time, without prior notification, interrupt or suspend, temporarily or permanently, all or part of the service or your access to the App (including in particular your User Account).

4.C Intellectual Property

The format and content included on the App, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of VAHFAV, its affiliates or its content suppliers.

The App or any portion of the App may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without the express written consent of VAHFAV. No person is entitled to systematically extract and/or re-utilize parts of the contents of the App without the express written consent of VAHFAV. In particular, the use of data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilization of any substantial parts of this App is strictly prohibited.

4.D Content of the Site Provided by the Members

By displaying content on this Site, Users expressly grant a license to VAHFAV to display the content and to use it for any of our other business purposes.

By displaying content on this App, Users expressly grant a license to VAHFAV to display the content and to use it for any of our other business purposes. Users of this App are expressly asked not to publish any defamatory, misleading or offensive content or any content which infringes any other persons intellectual property rights (e.g. copyright). Any such content which is contrary to VAHFAV’s policy and VAHFAV does not accept liability in respect of such content, and the User responsible will be personally liable for any damages or other liability arising and agrees to indemnify VAHFAV in relation to any liability it may suffer as a result of any such content. However as soon as VAHFAV becomes aware of infringing content, VAHFAV shall do everything it can to remove such content from the App as soon as possible.

4.E Partner Sites

VAHFAV reserves the right to reproduce any information that appears on the App or on the partner Apps.

In particular, ads published on one of the Apps maintained or co-maintained by VAHFAV may be reproduced on other Apps maintained or co-maintained by VAHFAV or third parties.

4.F Vendor Activation:

Any Vendor who is associated with Food, Accommodation and Vehicle related services can register in our App on subscription basis by submitting all the applicable details and documents. On scrutiny of details and documents submitted, the Vendor will be activated within 24 hours. On activation and clicking availability option in App, Vendor will be visible to all the Customers who would like to avail service.

On booking of a particular service by Customer and acceptance of service by Vendor, it is the responsibility of Customer and Vendor to ensure that the booking is completed in time as per the order booked.

Due to any reason, if Customer/Vendor desires to prepone/ postpone or cancel the order, the necessary information is to be communicated by concerned to his counterpart and mutually agreed by Customer and Vendor.In order to avoid any disputes in this regard, Vendor shall mention terms and conditions regarding payment/cancellation/ prepone/ postpone of booking in the payment bill at the time of accepting booking.Any complaints in this regard from Customer/Vendor to us may lead to deactivation of Customer/ Vendor accounts.

5. VAHFAV Usage Terms

5.A Unlawful Use

User agrees not to use the Services for any unlawful or abusive purpose or in any way that interferes with VAHFAV. User will comply with all laws while using the Services and will not transmit any communication that would violate any central, state, or local law, court, or regulation. Resale of the Services is prohibited except by authorized Dealers. By using the Services and/or the Devices, User agrees to abide by the terms and conditions of any software license agreements applicable to any software associated with the Services or Devices.Vendors are not allowed to serve any alcoholic beverages through our Vahfav App.

5.B Unauthorized Usage

If any Services used fraudulently, User must notify VAHFAV immediately and provide VAHFAV with such information and documentation as VAHFAV may request (including, without limitation, police reports, and affidavits). VAHFAV has the right to interrupt Services or restrict services, without notice to the User, if User is using the service in a fraudulent or unlawful manner.

5.C Account Information

It is user responsibility to maintain current and accurate account information on the VAHFAV system and to exercise diligence in protecting logon and passwords.

5.D Limitation of Liability

VAHFAV is not responsible for acts or omissions of any other service provider, for information provided through the equipment, for equipment failure or modification, for system failure or modification or for causes beyond the control of VAHFAV. VAHFAV is not liable for (i) service outages; (ii) incidental or consequential damages such as lost profits; (iii) economic loss or injuries to persons or property arising from the User's use of the Services or (v) for any act associated with the proper exercise by VAHFAV of rights under the privacy and/or unauthorized usage provisions of this Agreement.

5.E. Indemnification

User agrees to defend, indemnify, and hold VAHFAV and its affiliates harmless from claims or damages relating to (i) Users breach of this Agreement or the Users statements made in this Agreement and (ii) the use of the Services. User agrees to pay reasonable attorney’s fees and all applicable costs incurred by VAHFAV in enforcing this Agreement. This paragraph shall survive the termination of this Agreement.

5.F. Limitation of Action

Except for actions arising in connection with Indemnification (above), neither VAHFAV nor User may bring legal action with respect to this Agreement more than one year after the legal action accrues.

5.G. Warranties

VAHFAV makes no express warranties regarding the Services and disclaims any and all implied warranties, including, without limitation, any warranties of merchantability or fitness for a particular purpose. VAHFAV does not authorize anyone to make any warranties on its behalf and User should not rely on any such statement.

5.H. Entire Agreement

This is the entire Agreement between VAHFAV and User and supersedes any oral or written promises made to the User. This Agreement may only be amended as described herein. If the terms of this Agreement conflict with or are inconsistent with the terms of any purchase order or document provided by the Customer, the terms of this Agreement shall control. If any part of this Agreement is found unenforceable or invalid, the balance of this Agreement shall remain intact.

6. Law and Jurisdiction

These terms shall be governed by the law of India and any disputes arising in relation to these terms shall be subject to the jurisdiction of the Courts of Visakhapatnam.

7. Disclaimer

1. Users may access the Services on the App at their own risk and using their best and prudent. VAHFAV will neither be liable nor responsible for any actions or inactions of Users nor any breach of conditions, representations or warranties by the Users. VAHFAV hereby expressly disclaims and any and all responsibility and liability in arising out of the use of the App.

2. VAHFAV expressly disclaims any warranties or representations (express or implied) in respect of accuracy, reliability and completeness of information provided by Users, or the content (including details of the ownership for services offered) on the App and notifications sent and received by Users. While VAHFAV will take precautions to avoid inaccuracies in content of the App, all content and information, are provided on an as is where is basis, without warranty of any kind. VAHFAV does not implicitly or explicitly support or endorse any of the Users availing Services from the App.

3. VAHFAV is not a party to any agreement with a service provider and will not be liable to any User.

4. VAHFAV shall not be liable for any loss or damage arising as a result of:

4.1. A false, misleading, inaccurate or incomplete information being provided by a User

4.2. The claim of ownership of a vehicle

4.3. Notification sent across by User

4.4. Accident/Emergency/Missing information report by any User

4.5. Wrong Reminder service alert

5. VAHFAV does not offer any functionality beyond what is listed in the company application and the company will not be liable to any User for any claims arising out of this scope.

6. VAHFAV will not be liable to any User for any business, financial or economic loss or for any consequential or indirect loss arising as a result of the services provided by VAHFAV (whether suffered or incurred as a result of the VAHFAV’s negligence or otherwise).

7. VAHFAV service is limited to putting Public and Service Providers in touch with each other via notifications and cannot oversee any such; Users accept that the limitations on the VAHFAV’s liability set out above are reasonable.

8. In no event shall the company be responsible to any person or entity for special, incidental or consequential damages (including, but not limited to, loss of profits, loss of data, loss of property or loss of use damages) arising out of the manufacture, sale/ supplying or use of the company’s products, also including damages arising out of or related to damage or injury to property or persons.